Dbet Privacy Policy – Your information is completely safe with us

Dbet collects certain necessary information to provide you with the best service. This data is collected solely for legitimate purposes and with your knowledge.

Information collected at registration:

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Residential Address (including district and division)
• National ID Number (for KYC verification)
• Preferred Payment Method

Information collected automatically during use:

• IP Address & Device Type
• Browser Type & Operating System
• Time Spent on Site & Pages Visited
• Betting History & Transaction Records
• Login Time & Location Data

Dbet uses your information for specific, legitimate purposes. We maintain full transparency in every aspect of how your data is used.

Your data will never be used for marketing purposes without your consent. You can opt out of marketing communications at any time.

Dbet takes great care when it comes to sharing your personal information with others. No information is shared except in the specific circumstances outlined below:

• Payment Processors: The necessary payment details are shared with Mobile Pay, Nagad, or Rocket to process your transactions. These third parties operate under their own privacy policies.
• Law Enforcement Agencies: If a lawful order is received from a competent Bangladeshi court or government authority, information may be disclosed accordingly.
• Security Partners: Limited and secure data may be shared with specialist security services for fraud prevention.
• Business Transfers: If dbet merges with another company in the future, relevant data may be transferred, and users will be informed in advance.

The dbet website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and site security — the site cannot function properly without them.
• Functional Cookies: To remember your preferred language and betting settings.
• Analytics Cookies: To understand which parts of the site are most used (data remains anonymous).
• Marketing Cookies: To show you relevant promotions (with your consent).

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

Your data is never retained longer than necessary. We consider both legal requirements and business needs when determining retention periods.

• Active account data: retained for as long as the account remains active
• After account closure: minimum 5 years (legal obligation)
• Transaction Records: 7 years (as per financial regulations)
• KYC Documents: 5 years
• Website logs: 12 months
• Marketing Consent Records: up to 3 years after consent is withdrawn

Dbet follows industry-leading security standards to protect your data. Our security framework is multi-layered:

• Encryption: Data at rest is protected with 256-bit AES encryption and data in transit is secured with SSL/TLS.
• Two-Factor Authentication (2FA): An added layer of security when logging into your account.
• Firewall & DDoS Protection: Our servers are protected against external attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff Training: Regular staff training on data handling practices.
• Incident Response: In the event of a data breach, all relevant parties will be notified within 72 hours.

You have specific rights over your personal data. dbet respects these rights and supports you in exercising them.

Dbet strictly does not provide services to anyone under the age of 18 and does not knowingly collect any personal information from minors.

• An age verification process is in place at the time of registration.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If you believe your child's information has been collected, please contact us immediately.

The dbet platform may sometimes reference third-party services. In such cases:

• Third-party services have their own privacy policies, and dbet is not responsible for them.
• Payment gateway services (Mobile Pay, Nagad, Rocket) each operate under their own privacy policies.
• App store policies also apply when downloading the dbet app.

We recommend reading the privacy policy of any third-party service before using it.

Dbet may update this Privacy Policy when necessary. In the event of any changes:

• You will be notified by email in advance of any significant changes.
• The date of the latest update will always be displayed at the top of the page.
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions, complaints, or requests, please contact our dedicated Privacy Team:

• Email: support@dbet.life (Subject: Privacy Request)
• Live Chat: Click the chat button on the website (24/7)
• Response Time: Within 30 days (72 hours for urgent matters)

Any privacy concerns you have matter to us. If your issue remains unresolved, you also have the right to file a complaint with the relevant regulatory authority.